Regional Health joins Mayo Clinic Network; gets name change

This is the new logo for Regional Health, which is being re-branded as Monument Health....
This is the new logo for Regional Health, which is being re-branded as Monument Health. (Monument Health)(KOTA)
Published: Nov. 14, 2019 at 11:58 AM CST
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Some exciting news for Regional Health and patients across the Western region as the health organization announced they will be joining the Mayo Clinic Network.

In addition, the organization announced they will soon be known as Monument Health, re-branding away from the Regional Health name.

CEO of Regional Health, Paulette Davidson, said changing the organization's name has been in the works for ten years.

Davidson said the timing is right to create a new brand and message for people to better understand where the organization is going and what they represent.

She said an immediate change will be seen around Jan. 17, starting with the health facility answering phones differently, to Regional Health signage being replaced as Monument Health.

Davidson says the organization has planned to add an additional 300 employees. Regional Health is one of the largest employers in the Western Region.

Regional Health had to undergo a comprehensive evaluation before collaborating with Mayo Clinic- taking a look at quality and safety of care, clinic care, and staff.

"We spent the last year looking at our brand, we conducted surveys, focus groups with Black Hills residents to understand what they wanted to see in healthcare, but also what they perceived our brand represented, and we realized we had a disconnect. We have great things happening in our organization, were not the same organization we used to be," said Davidson.

Mayo Clinic Care Network Medical Director, Dr. David Hayes, said many of the networking services are through telehealth, an electronic service that connects doctors in Rapid City to doctors at Mayo Clinic.

Hayes added that there will be no additional fees to patients by utilizing Mayo Clinic services and arrangements can be made for patients to visit Mayo Clinic in Rochester if the issue is complex.

"What it means for the patient is they get that extra peace of mind, they don't have to leave home, they don't have to spend money to travel.. and there's no cost passed on to the patient for that. We really think it speaks to what Mayo Clinic is all about, and clearly this organization as well, and that is the needs of the patient come first," said Hayes.

Davidson also added that the organization just completed a ten year master space plan that involves future decisions regarding new buildings and facilities. She said Monument Health is going to invest more into communities going forward. More details about future structures will be shared in January.

Related story:

“Monumental” changes are coming to Regional Health; becoming Monument Health in January 2020 and joining the Mayo Clinic Network.

According to a Regional Health news release, Monument Health will remain independent and become “part of a select group of health systems carefully vetted” by the Rochester, Minn.-based Mayo Clinic.

Joining the Mayo network gives local physicians access to the clinic’s knowledge, expertise and resources. And, the release continued, allow doctors to access the latest research, diagnostics and treatment resources whenever needed.

“Mayo Clinic did a comprehensive evaluation that included an in-depth review of the Regional Health (soon to be Monument Health) organization, its clinical and business practices, and its quality, safety and service efforts,” said Dr. David Hayes, medical director for Mayo Clinic Care Network.

“Patients experience the confidence of being able to access Mayo’s medical expertise through their trusted local doctor, with the comfort and convenience of staying close to home,” Hayes added.

“We are thrilled to be selected to join the Mayo Clinic Care Network. This is reflective of our focus on delivering quality, patient-centered care,” Regional Health President and Chief Executive Officer Paulette Davidson said.

While Regional will become Monument, the health care organization will still employ more than 4,500 physicians and caregivers in 20 western South Dakota and eastern Wyoming communities.

“Our new name, Monument Health, will more accurately represent who we are to the region,” Davidson said. “We are proud of our commitment to quality and safe clinical care to patients, and we want to continue that as a permanent part of our communities. We will have a lasting impact on future generations to come.”

 Monument Health

The change to Monument Health is, according to Regional Health, the result of a collaborative process that included online surveys and focus groups with people throughout the region. 

The M-shaped, five-diamond logo represents Monument Health’s five priorities: 

• Deliver high-quality care

• Provide a caring experience

• Be a great place to work

• Impact our communities

• Be here for generations to come 

The five diamonds are in the shape of an “M” for Monument. The three filled-in center diamonds represent Monument Health’s vision: It starts with heart. Diamonds also hold strong symbolism to signify transformation.