RC Regional Airport survey: happy travelers, some changes needed - KOTA Territory News

RC Regional Airport survey: happy travelers, but some changes needed

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Cameron Humphres Cameron Humphres

Whether you're a passenger or a tenant at Rapid City Regional Airport, you can expect some changes.

"It was important for us to understand everybody that uses our airport and what their experience is and how we can improve it,"said Rapid City Regional Airport Executive Director Cameron Humphres. 

A new airport navigator program is part of the process.  It's a kiosk that will help you find your way around the airport or even the Black Hills. And, you may soon see new parking signs - which will make it easer for you to find your car.

"People had concerns about the parking lot so we just finished up both the long term and short term parking lot out here," Humphres said. 

The signs are being implemented after nearly 1,300 people responded to a satisfaction survey.

"The good news is the survey showed us overwhelmingly people are happy with their experience here," Humphres said. 

KOTA Territory News put that survey to the test myself, asking people about their experience.

"I'm very satisfied.  It's a calm comfortable place to spend hours before a flight," Joe Stanislawski, a traveler from Minnesota.

"There was a gentleman who actually helped me bring my bags in and it's been a good experience so far," said Michaela Kallis, a traveler from Spearfish

"I think highly satisfied, everything has been very smooth," said Beth Stacy, a traveler from Alabama. 

The survey shows convenience is very important to those who use the airport. But surprisingly, what people want most is not improvements in the services, but rather in friendliness.

"It's really all about the customer experience from the facilities to the information that we're providing as well as the customer service that each of the people that are using our airport," Humphres said. 

It's that vibe that Humphres wants you to get from the minute you walk in to the moment you fly out.

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Rapid City, SD 57701

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Fax: 605.342.7305

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