KOTA Territory tourist industry gears up for peak of summer - KOTA Territory News

KOTA Territory tourist industry gears up for peak of summer season

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The tourists are here.

"Bus tours are incredible this year. We've had so many more than normal," said Jadwiga Ziolkowski.

For tourism–based businesses in KOTA territory, like Crazy Horse Memorial, that means one thing. "We just try to take care of them. It's just a matter of taking care of our guests," said Ziolkowski.

But a big place like Crazy Horse isn't the only one preparing for more visitors, as animals at Old MacDonald's Petting Farm are expecting a lot of attention. And more attention during peak July tourism, means preparing employees to work with more guests.

"Getting everyone hired and working with them for good customer service," said Amy Podowski, assistant manager at Old MacDonald's. And good customer service means getting to know your guests. "Just kinda 'Hi how are you?' type stuff," said Tyler Hand. "Where you from?"

That's a question that sounds familiar at another popular tourism spot, Reptile Gardens.

Employees there ask visitors buying tickets where they are from and if they have been to South Dakota before. "Most important is customer service. That's very important to us," said John Brockelsby, the public relations representative at Reptile Gardens. "We want all our guests to feel welcome."

So no matter where tourists go in KOTA territory, tourism–based businesses aim to please.

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