HOT SPRINGS, S.D. ( KOTA TV ) Through some difficult challenges that healthcare systems around the country went through when problems for access for veterans were identified, VA Secretary Bob McDonald took an initiative to improve access across VA.
One of the things that came out of this was a hard look at how veterans get care.
"We were excited to look at when veterans need urgent care we're able to get them in as needed by their preferred date." Chief of Staff Dr. Andrea Conti said, " If a veteran needs routine care we are monitoring that care and allowing them to get their access close to 30 days. We've had challenges mainly in our specialty areas but that too over the past six to 12 months has gotten better."
Doctor Conti says that as of December 31st, 2016, VA Black Hills achieved same day access to care for veterans.
"Many times veterans just need some answers and having staff ask the right questions can ensure veterans getting what they need when they need it and to the appropriate place." Conti said, "The care at the Hot Springs campus is some of the best in the country."
Facilities around the nation are working hard to catch up.