The rush to return

RAPID CITY, S.D. (KOTA TV) - ’Twas the day after Christmas and the realization set in; that gift from grandma is not considered a win. So, what do you do, but go to the store and exchange your gift for something you like more.

Experts estimate roughly 10 million Americans will swap out gifts from sizing issues, to duplicates or just plain duds.

Workers at the Rushmore Mall were on standby to cure the holiday blues from gifts that folks just did not want.

"I am doing a little of both. I exchanged something and I ditched something else. Let me put it that way. So, two things I did. But, it all went fine and smooth and good,” said Colleen Brezny, a shopper from Piedmont.

Shelly Shanefely, Sears Hardlines Sales Lead, believes that returning those gifts-gone-wrong can actually benefit business.

"When you bring something in to return you see other things that you want. So, it's great business-wise actually, bring in the stuff grandma gave you that you don't like, sorry grandma. Or just looking around and you can find a pair of boots or a winter coat or something else. So, it actually boosts sales a little bit,” said Shanefelt.

“I kinda feel like today might be busy, but I think it’s going to be consistent throughout the week, too. Still for shopping because with New Year’s being on the weekend I think that helps, too,” said Billie Enderby, Bhome Manager.

Some shoppers were out to return unwanted gifts, but some wanted to see what deals they could find.

"I am just here to see kind of see what kind of deals there might be going on, especially in the Christmas stuff of course. So, we'll see how that goes. I wanted to get here early when they first started out. Just kind of seeing what else is out there today. That I didn't see before Christmas because goodness knows I didn't have time then,” said Holly Kennedy, a shopper from Rapid City.

Be sure to take the time to check each store’s return policy because they can vary.