KOTA Territory NewsThe best service in the Black Hills
Member Center:
Rachael Embler
Managers at the Black Hill Institute in Hill City, The Winery in Hill City, and Reptile Gardens in Rapid City said there's no trick to good customer service.
They said keep a smile on your face, answer questions and keep your customer happy.
Yet according to the South Dakota office of tourism only these businesses and 142 others across the state deserve the Great Service Star Award.
“Everybody's not always appreciative and you have to do it anyway, but then to have that come back as wow you guys really did it. You have attained that good customer service. That feels really good,” said Black Hills Institute Manager Blanche Farrar.
State administrators said these managers are not only bringing people back to their businesses, but back to the state to spend money.
So while managers said there's no trick to good customer service, there are a few things they have in common like intensive training.
“We go through about a week of training for the entire area and then we break it down with each department too,” said Reptile Gardens Curator of Horticulture David Yahne.
They all keep employee morale high.
“Employees are rewarded for good comments so it's really a win–win situation for the company and our employees both,” said Prairie Berry Winery Manager Kim Flick.
Furthermore, the managers said customer service adding a little something extra.
“It's much more than that it's everything from having clean glass on our displays to having nicely swept sidewalks all of that just shows the pride we put in our jobs to give everybody a good experience,” Yahne said.
All things other businesses should listen to.
“I think that's what keeps people coming back, that's what keeps the locals coming back and it makes it a really fun place to work for and you feel good when you leave every day,” Yahne said.
Businesses that received the Great Service Star Award automatically qualify for the George S. Mickelson Great Service Award, to be presented in January by the governor.
Here's a link to the full list:
Comments Terms of Use: We welcome your participation in our community. Please keep your comments civil and on point. You must be at least 13 years of age to post comments. By submitting a comment, you agree to these
Terms of Service
You must be logged in to leave a comment. Login or register See all comments |
